Comments and Q&A

Comments

Live Center’s comment feature allows you to collect and reply to comments from your readers directly in the editor. Enabling comments in your live coverage is a great way to engage readers, to increase reader sessions, revisits, and strengthened brand loyalty.

Readers can submit comments both in reference to a specific post, as a question, statement, or to ask for clarification. Comments can also be submitted independently of a post to ask more generic questions. If you would like the "Ask a question" call-out at the top of your live blog to say "Comment" please contact us and we'll gladly update it for you.

As a journalist or contributor, you have the option of working in a 2-step moderation process where you first approve and then reply to comments from an accepted list of comments. You can also choose to publish comments straight away without using the approval step.

Enable comments

To enable comments in your Channel, navigate to the Tools section underneath the Editor and toggle the  Enable user commenting so that it appears green. 

Hide names

If you do not want readers to submit their name along with a comment, you can toggle on the Hide name button


Similarly, if you want readers to be required to submit their contact information such as email or phone number with comments, you can toggle on the Require contact information


NOTE: If you access an already active Channel, you can quickly see if it is currently accepting Comments if the text  Accepting user comments is visible on the Pending Comments section


After you enable comments, your live feed with automatically be updated to show your readers that the feed if open to receiving comments and questions.


When readers click  Comments or  Ask a question, the window will expand to allow them to enter their name, comment, and contact information (optional)

Replying to submitted comments

When readers begin submitting comments, the Comments tool will turn orange and show how many pending comments have been submitted.

Once expanded you will see the pending comment and whom it was submitted by


If a post was submitted in reference to a post, the comment will be shown together with a R eply to a  post  marked  in the upper righthand corner of the post. If you click  Post, the comment will expand to show which of the Channels posts it was submitted in reference to. Click  Post to collapse the post again to view just the comment.

If you hover over the comment, you will see four options:  Approve and publish, Approve and edit, Approve,  and Delete

1.       Approve and publish

This will publish the comment directly, in one click, to your feed, in the post the comment was submitted. 

NOTE: Make sure this is a comment you want to submit before clicking this option

2.        Approve and Edit (or if submitted without reference to a post, New Post)

This will populate the Editor with the original post the comment was submitted with, along with the comment from the reader.  The comment is added to the bottom of the post. You can see what the comment will look like with the post in the preview on the righthand side.


If you click the  Comment button you will add your own comment field in the post for you to add a reply, clarification, or statement along with the reader’s comment. 

3.       Approve

If you click  Approve on a pending post, it will be added to a list of approved comments. This allows you to work in a two-step workflow where you first approve comments, and then you or a colleague later publish the post to the feed. This is useful in a high-volume live feed where a large number of comments are submitted.


After you click  Approve, you can view the approved comment in  Last approved comments dropdown list

Expanding the dropdown will show you a list of all approved comments. You will also be able to see who approved which comment as well as give you the option of claiming a comment. 

 Claiming a comment will show other journalists and contributors in the Channel that you intend to answer that comment. This is another great way to structure the workflow in a live feed with a large number of comments and multiple users working simultaneously.

From here, you have the options for the comment of including it in a  New post, including it in the post it was submitted to: Include in  post  or delete the comment. 

The three options work the same as for comments in the Pending Comments section. In other words,  comment  will be populated into the editor where you can then add your response to a comment or make other changes to the post.

4.       Delete

Delete will delete the comment from the pending comments section. Readers will not get notified that their comment got deleted .

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